Holidaypaws Refund Policy

Refund Policy

Holidaypaws Refund GuaranteeFor peace of mind in an uncertain online world, Holidaypaws Pty Ltd is happy to guarantee the refund of your deposit on a booking made on the website.

We will refund 100% of your payment, but only where the booking has been cancelled in accordance with the property owner's Terms & Conditions. If in the unusual event, you have abided by the property owner's Terms & Conditions (according to the property owner), and have not been able to successfully claim a refund of your booking, we will refund that booking to you ourselves.

Any contract for the rental of any property listed on our site is directly between an Advertiser and a Holidaymaker (each a "Booking Contract") and we are not a party to that contract.

In recognition of this, any claim you may have that is in any way connected with a dispute you have with an Advertiser on our site must be brought directly against that Advertiser and not against us.

Please see our Booking Terms for information.