For peace of mind in an uncertain online world, Holidaypaws Pty Ltd is happy to guarantee the refund of your deposit on a booking made on the www.holidaypaws.com.au website.
We will refund 100% of your deposit, but only where the booking has been cancelled in accordance with the property owner's Terms & Conditions. If in the unusual event, you have abided by the property owner's Terms & Conditions (according to the property owner), and have not been able to successfully claim a refund of your booking deposit, we will refund that booking deposit to you ourselves.
Any contract for the rental of any property listed on our site is directly between an Advertiser and a Holidaymaker (each a "Booking Contract") and we are not a party to that contract.
In recognition of this, any claim you may have that is in any way connected with a dispute you have with an Advertiser on our site must be brought directly against that Advertiser and not against us.
Please see our Booking Terms for information.